Bond Boss App Support

Help with the Bond Boss mobile app — diagnosing a surface, getting a quote, booking a professional, tracking a job, or managing your account.

Contact us

Email: support@bondboss.co.za
Response time: Within one business day, Monday to Friday, 08:00–17:00 SAST.

When you email us, please include your Request ID (for example REQ-0006) if your question is about a specific job. You'll find it on the Track screen in the app.

Common questions

The camera won't open when I try to diagnose a surface

Bond Boss needs camera access to photograph the damaged area. If you declined the permission prompt, open your device Settings, find Bond Boss, and switch Camera on. You can also tap Upload on the photo step to choose an existing picture from your gallery instead.

How is my price estimated?

Your estimate is calculated from the surface type, the area in square metres, and the issues you select. It covers the recommended product and, where a professional service is requested, contractor labour. Prices shown in the app are estimates and may be revised after a physical site assessment. A final written quote is confirmed before any work begins.

No service professionals are showing in my area

Our contractor network is expanding across South Africa and we may not yet cover your suburb. You can still order the recommended product and complete the repair yourself, and we're happy to talk you through the application. Email us with your suburb and we'll let you know when a professional becomes available near you.

How do payments work?

Payments are processed securely by Paystack. Bond Boss never sees or stores your card details. A deposit is taken when you book, and the balance is due on completion and quality-assurance approval.

What does the inspection and warranty cover?

Completed work is reviewed by an independent Bond Boss site inspector before the job is marked complete. Approved work carries a Bond Boss warranty for the period stated on your job record.

How do I delete my account?

Open the app, go to Profile, scroll to the bottom and tap Delete Account. This permanently removes your account, your saved diagnoses, saved payment methods and personal details. Financial records required by South African law are retained in anonymised form only. If you'd prefer us to do it for you, email support@bondboss.co.za from your registered address.

How do I change my email or phone number?

Phone numbers can be updated under Profile in the app. To change the email address on your account, email us from your current registered address and we'll make the change for you.

I want to join as a service professional

Register in the app and choose the Service Professional role during onboarding. Your profile is reviewed before approval. Email us if you'd like to check the status of your application.

Report a problem

Found a bug or something that doesn't look right? Email support@bondboss.co.za with a short description, your device model and iOS version, and a screenshot if you have one. It helps us fix things faster.

Legal

Terms of Service  ·  Privacy Policy  ·  Refund Policy


Bond Boss is operated by BOSS GLOBAL (PTY) LTD, South Africa.